Best Choice Drains and Plumbing

Best Choice Drains and Plumbing earns strong marks across all four dimensions based on a large volume of reviews spanning 2014 to 2021. Professionalism is consistently praised — technicians like Kiki, Marco, Raul, Juan, and Jorge are repeatedly described as courteous, punctual, and communicative — but is meaningfully dragged down by several negative reviews citing no-shows, missed appointments... Read more

Best Choice Drains and Plumbing earns strong marks across all four dimensions based on a large volume of reviews spanning 2014 to 2021. Professionalism is consistently praised — technicians like Kiki, Marco, Raul, Juan, and Jorge are repeatedly described as courteous, punctual, and communicative — but is meaningfully dragged down by several negative reviews citing no-shows, missed appointments, full voicemail boxes, and at least one confrontational interaction. Pricing is a genuine strength, with many reviewers explicitly noting that Best Choice beat competitor quotes by significant margins and honored quoted prices without hidden fees. Project completion is solid overall, with most jobs described as fully resolved, but a notable multi-visit water heater failure (6 visits, repeated no-shows) and a dirty worksite complaint introduce real concerns about consistency and follow-through. Experience scores well, with multiple reviewers highlighting technical problem-solving, thorough diagnostics, and going beyond the minimum scope of work, though one reviewer noted possible collateral damage to a fish tank during a faucet install. Read less