1st Response Plumbing and Flood Damage Restoration

This contractor presents a deeply polarized review profile: a large cluster of positive reviews praising individual technicians and office staff by name (particularly Juan, Charles, Jenny/Jennifer, and James) sits alongside a substantial and highly detailed body of negative reviews describing fraud allegations, abandoned projects, billing disputes, ghosting, no-shows, and unqualified workmanship. ... Read more

This contractor presents a deeply polarized review profile: a large cluster of positive reviews praising individual technicians and office staff by name (particularly Juan, Charles, Jenny/Jennifer, and James) sits alongside a substantial and highly detailed body of negative reviews describing fraud allegations, abandoned projects, billing disputes, ghosting, no-shows, and unqualified workmanship. Project completion is the most damaged dimension, with numerous reviewers describing jobs left unfinished for months, checks cashed without work performed, and insurance fraud allegations totaling tens of thousands of dollars. Professionalism scores are dragged down significantly by repeated patterns of unanswered calls, rude office staff, missed appointments, and combative interactions, even though individual field technicians frequently receive praise. Pricing is mixed, with some reviewers citing reasonable or affordable rates while others describe wildly inflated invoices and quotes. Experience scores are moderate, as skilled individual technicians are praised in positive reviews, but multiple negative reviews describe unqualified workers, botched installations, and damage caused by poor workmanship. Read less