Hugo’s Plumbing

Hugo's plumbing service shows significant inconsistency across reviews spanning 12 years. While multiple reviews praise his technical skill, reliability, and honesty (particularly older reviews from 2011-2015), recent reviews (2017-2020) reveal serious concerns about pricing practices, incomplete work, and unprofessional conduct. The 2020 review describes a bait-and-switch pricing scheme ($95 quot... Read more

Hugo's plumbing service shows significant inconsistency across reviews spanning 12 years. While multiple reviews praise his technical skill, reliability, and honesty (particularly older reviews from 2011-2015), recent reviews (2017-2020) reveal serious concerns about pricing practices, incomplete work, and unprofessional conduct. The 2020 review describes a bait-and-switch pricing scheme ($95 quoted, $950 demanded on-site), the 2018 review documents incomplete re-piping work requiring costly callbacks, and the 2017 review alleges excessive pricing for simple repairs. Professionalism scores are dragged down by tardiness, poor communication, and apparent opportunistic pricing. Experience remains relatively strong based on technical capability demonstrated across reviews, but project completion is compromised by incomplete work and follow-through issues. Read less