Brian’s Plumbing

Brian's Plumbing presents a deeply split profile across its review history. A substantial cluster of positive reviews — many from 2024–2025 in Wichita Falls, TX — praise specific technicians by name for punctuality, communication, and quality work, suggesting a capable field crew in the current operation. However, a large volume of older reviews (2012–2018), many referencing a 'Brian O'Reg... Read more

Brian's Plumbing presents a deeply split profile across its review history. A substantial cluster of positive reviews — many from 2024–2025 in Wichita Falls, TX — praise specific technicians by name for punctuality, communication, and quality work, suggesting a capable field crew in the current operation. However, a large volume of older reviews (2012–2018), many referencing a 'Brian O'Regan' associated with 'Ronin Plumbing' in the Massachusetts area, describe serious misconduct including deposit theft, no-shows, incomplete work, aggressive behavior, and fraud. Pricing complaints span both eras, with multiple customers citing charges significantly above quotes, undisclosed fees, and billing for time not worked. Project completion is severely dragged down by multiple accounts of abandoned jobs, unfinished work, and work that failed shortly after completion. The overall score reflects a business with genuine capability in some contexts but a documented history of serious reliability, ethics, and pricing failures that cannot be ignored. Read less