Torrance Plumbing, Heating And Air Conditioning

Torrance Plumbing and Heating exhibits severe and consistent performance issues across all dimensions. Pricing emerges as the most critical problem, with 11 reviews documenting aggressive upselling, bait-and-switch tactics, inflated quotes, and unauthorized charges—including cases where customers were charged for estimates without work performed. Professionalism is compromised by unprofessional ... Read more

Torrance Plumbing and Heating exhibits severe and consistent performance issues across all dimensions. Pricing emerges as the most critical problem, with 11 reviews documenting aggressive upselling, bait-and-switch tactics, inflated quotes, and unauthorized charges—including cases where customers were charged for estimates without work performed. Professionalism is compromised by unprofessional behavior, poor communication, missed appointments, and unresponsiveness to customer concerns. Project completion suffers from incomplete work, abandoned jobs, and failure to honor callbacks. While some older reviews (2011) praise the company's expertise and fair pricing, the overwhelming majority of recent reviews (2013–2018) reveal a dramatic decline following the owner's death, with customers reporting systematic deception and poor workmanship. The company appears to have shifted toward predatory business practices. Read less