B & A Plumbing

B&A Plumbing scores well on professionalism, with the large majority of reviewers praising punctuality, responsiveness, friendly technicians, and clear communication — though one review noted a specific plumber was argumentative and disrespectful, and a frozen-pipe job left a customer feeling the crew was ineffective. Project completion is generally strong, with most jobs described as fully reso... Read more

B&A Plumbing scores well on professionalism, with the large majority of reviewers praising punctuality, responsiveness, friendly technicians, and clear communication — though one review noted a specific plumber was argumentative and disrespectful, and a frozen-pipe job left a customer feeling the crew was ineffective. Project completion is generally strong, with most jobs described as fully resolved, follow-through honored, and work areas left clean; however, a significant negative review describes a warranty dispute where a failed repair led to interior water damage and the company refused a free callback, which meaningfully drags this dimension down. Pricing is the weakest dimension: two detailed 1-star reviews explicitly describe serious overcharging (a $1,700 water heater marked up over $1,000 from retail) and a $600 charge for three hours of unproductive frozen-pipe work, while several other reviews praise fair or reasonable pricing — creating a polarized picture that warrants a conservative score. Experience scores moderately well, with many reviewers citing skilled, knowledgeable, and efficient workmanship, but the warranty failure and frozen-pipe incident introduce meaningful doubt about consistency. Read less