Pacific Express Installations and Services

Pacific Express Installations presents a deeply split picture: a large majority of positive reviews praise individual installers by name for punctuality, courtesy, efficiency, and quality workmanship, while a significant minority of 1-star reviews describe serious failures in customer service, scheduling reliability, no-shows, rude office staff, and in several cases damaged property or incorrect i... Read more

Pacific Express Installations presents a deeply split picture: a large majority of positive reviews praise individual installers by name for punctuality, courtesy, efficiency, and quality workmanship, while a significant minority of 1-star reviews describe serious failures in customer service, scheduling reliability, no-shows, rude office staff, and in several cases damaged property or incorrect installations. Professionalism scores are dragged down substantially by repeated, credible accounts of rude phone representatives, hung-up calls, and dismissive management responses — these are not isolated incidents but a consistent pattern across multiple reviewers spanning the full review period. Project completion is similarly mixed: most jobs were completed well, but multiple reviews describe abandoned installs, flooded homes, damaged cabinets, incorrect installations requiring callbacks, and refusals to haul away old appliances as contracted. Pricing received limited explicit mention but was flagged negatively in two reviews — one alleging hidden charges on a 'free' installation exceeding $500, and one positive review praising transparent, no-surprise pricing — resulting in a below-average score. Experience scores are higher because the majority of reviewers who commented on workmanship quality were satisfied, though several serious technical failures (flooded house, stripped screws, refused installs) prevent a high score. Read less