Economy Rooter, Inc.

Economy Rooter demonstrates significant inconsistency in service quality. While many customers praise individual technicians (George, Sergio, Alex, Jose, Kevin) for professionalism, efficiency, and technical skill, the company suffers from serious systemic issues. Major concerns include: unreliable follow-up and callback responsiveness, aggressive upselling of unnecessary services (particularly wi... Read more

Economy Rooter demonstrates significant inconsistency in service quality. While many customers praise individual technicians (George, Sergio, Alex, Jose, Kevin) for professionalism, efficiency, and technical skill, the company suffers from serious systemic issues. Major concerns include: unreliable follow-up and callback responsiveness, aggressive upselling of unnecessary services (particularly with warranty company assignments), poor communication and scheduling reliability, and documented instances of incomplete work requiring multiple callbacks. The company performs better on direct-hire jobs but significantly worse when assigned through home warranty companies (AHS, AHW) or big-box retailers (Lowe's, Home Depot), suggesting a two-tier service model. Pricing transparency is a persistent complaint, with customers reporting surprise charges and inflated quotes. Read less