A & W Plumbing

A&W Plumbing has a strong overall reputation built on a large volume of reviews spanning over a decade, with the majority of customers praising Matt and Steve for responsiveness, technical knowledge, and willingness to go above and beyond — including weekend and same-day service. Professionalism scores are tempered by a meaningful cluster of negative reviews citing no-shows, missed appointments,... Read more

A&W Plumbing has a strong overall reputation built on a large volume of reviews spanning over a decade, with the majority of customers praising Matt and Steve for responsiveness, technical knowledge, and willingness to go above and beyond — including weekend and same-day service. Professionalism scores are tempered by a meaningful cluster of negative reviews citing no-shows, missed appointments, unreturned calls, a reported instance of the owner yelling at a customer, and at least one allegation of price changes mid-job. Pricing is generally praised as fair and reasonable, but is pulled down by two credible complaints of charges exceeding quoted amounts and one allegation of undisclosed fees. Project completion scores reflect strong follow-through in the majority of cases, but are significantly penalized by multiple reviews describing abandoned jobs, failure to return after initial visits, and one detailed account of work left incomplete. Experience scores are the strongest dimension, with numerous reviewers specifically citing technical skill, problem-solving ability, and deep plumbing knowledge across a wide range of job types. Read less