On The Level Plumbing

On The Level Plumbing has a mixed record across reviews spanning 2011 to 2017. Earlier reviews (2011–2015) paint a consistently positive picture: Shawn Upton was praised for punctuality, friendliness, transparency, reasonable pricing, and solid workmanship including follow-up visits at no charge. However, two significant negative reviews — one from 2016 describing a refusal to honor a stated o... Read more

On The Level Plumbing has a mixed record across reviews spanning 2011 to 2017. Earlier reviews (2011–2015) paint a consistently positive picture: Shawn Upton was praised for punctuality, friendliness, transparency, reasonable pricing, and solid workmanship including follow-up visits at no charge. However, two significant negative reviews — one from 2016 describing a refusal to honor a stated one-year guarantee, and one from 2017 describing a complete failure to follow up on a prospective job for a returning customer — meaningfully drag down scores in professionalism and project completion. The 2017 and 2016 negative reviews are the most recent data points available, which under recency weighting carry elevated importance and suggest a possible decline in service quality or business responsiveness in later years. Read less