Smardan Supply Co

This business shows strong technical expertise and inventory depth, with multiple reviews praising their product selection and ability to source specialty items. However, professionalism is severely compromised by inconsistent customer service—some staff members (Mark, Carlos, Karen) receive high praise for going above and beyond, while others are described as rude, condescending, unhelpful, and... Read more

This business shows strong technical expertise and inventory depth, with multiple reviews praising their product selection and ability to source specialty items. However, professionalism is severely compromised by inconsistent customer service—some staff members (Mark, Carlos, Karen) receive high praise for going above and beyond, while others are described as rude, condescending, unhelpful, and unprofessional. Pricing is fair and competitive when customers receive service. The critical weakness is the unpredictable staff experience: new or non-contractor customers report being ignored or dismissed, while established customers and those who connect with specific staff members report excellent service. This inconsistency significantly lowers the overall score. Read less