Plumbing Wholesale Outlet - PWO Burbank

This business has a deeply mixed review profile with significant negative patterns that drag scores across all dimensions. Professionalism is heavily penalized by multiple accounts of rude, dismissive, or disrespectful staff behavior, refusal to honor returns, and leaving customers on hold — though a handful of positive reviews do praise friendly and helpful staff. Pricing and project completion... Read more

This business has a deeply mixed review profile with significant negative patterns that drag scores across all dimensions. Professionalism is heavily penalized by multiple accounts of rude, dismissive, or disrespectful staff behavior, refusal to honor returns, and leaving customers on hold — though a handful of positive reviews do praise friendly and helpful staff. Pricing and project completion are seriously undermined by complaints about unlicensed plumber referrals, unexpected cost overruns, a no-return policy not disclosed at point of sale, and incorrect product advice leading to wasted purchases. Experience scores low due to repeated instances of staff providing wrong product recommendations and the business referring plumbers who lacked active licenses. The few genuinely positive reviews are warm but lack the specificity and volume needed to offset the detailed, credible negative accounts. Read less