Action One Plumbing

Action One Plumbing has a deeply polarized review history spanning over 15 years, with strong positive experiences from loyal repeat customers offset by a substantial volume of serious complaints. Pricing is the single most damaging dimension: dozens of reviewers explicitly describe being quoted one price and billed significantly more, being charged for warranty work that should have been free, an... Read more

Action One Plumbing has a deeply polarized review history spanning over 15 years, with strong positive experiences from loyal repeat customers offset by a substantial volume of serious complaints. Pricing is the single most damaging dimension: dozens of reviewers explicitly describe being quoted one price and billed significantly more, being charged for warranty work that should have been free, and receiving estimates two to three times higher than competing plumbers — this drove the pricing score to a very low 28. Professionalism is similarly mixed: many reviewers praise specific technicians (Ruben, Javier, Carlos, Steve, Charles) for punctuality, friendliness, and communication, while a comparable number describe rude behavior, no-shows, missed appointment windows with no notification, and unauthorized work being performed. Project completion scores moderately, as the majority of jobs that were started appear to have been finished, though several reviews describe abandoned or incomplete work, warranty repair delays exceeding 10 days, and one instance of a plumber leaving a home without water. Experience scores in the low-to-mid range: skilled technicians are praised in positive reviews, but multiple negative reviews describe incorrect diagnoses, unnecessary upselling of repairs, and at least one instance where a subsequent plumber had to fix the original plumber's work. Read less