Pat O’Neill Plumbing

Pat O'Neill has a strong overall reputation built on decades of positive reviews praising her technical knowledge, reasonable pricing, responsiveness, and warm demeanor. However, several credible negative reviews — particularly the detailed 1-star review from 2017 describing multiple novice-level mistakes on a bathroom remodel, a broken faucet incident in 2012 where she charged for her own error... Read more

Pat O'Neill has a strong overall reputation built on decades of positive reviews praising her technical knowledge, reasonable pricing, responsiveness, and warm demeanor. However, several credible negative reviews — particularly the detailed 1-star review from 2017 describing multiple novice-level mistakes on a bathroom remodel, a broken faucet incident in 2012 where she charged for her own error, and multiple complaints across years about unreturned phone calls — meaningfully drag down her professionalism and project completion scores. The responsiveness issue is a recurring pattern across at least 4 separate reviews spanning 2014–2015, suggesting it is a genuine and persistent weakness rather than an isolated incident. Her pricing scores well because multiple reviewers explicitly praised her as competitive, reasonable, or better than alternatives, and she honored original quotes even when jobs ran long. Project completion is scored conservatively because the 2017 bathroom remodel review describes abandoned work, in-wall errors that cannot be corrected, and a refusal to take responsibility — a serious and detailed account that cannot be dismissed. Read less