Pacific Heating

This contractor has a deeply split reputation divided along a clear before-and-after ownership line. Under original owner Bob, reviews consistently praised punctuality, technical expertise on boilers and radiant systems, clear communication, and reasonable pricing — with multiple long-term clients spanning decades. However, following Bob's retirement and the business transition, three recent rev... Read more

This contractor has a deeply split reputation divided along a clear before-and-after ownership line. Under original owner Bob, reviews consistently praised punctuality, technical expertise on boilers and radiant systems, clear communication, and reasonable pricing — with multiple long-term clients spanning decades. However, following Bob's retirement and the business transition, three recent reviews (2023–2024) describe serious failures in responsiveness and reliability, including unreturned calls for days or weeks, an emergency left unaddressed, and a longtime client discovering years of neglected maintenance work. Two positive reviews from 2024 suggest the current operator (Tim) is performing well for some clients, but the negative reviews from the transition period significantly drag down professionalism and project completion scores. The overall picture is a business in flux with an uncertain and inconsistent current service standard. Read less