Olivero Plumbing

Olivero Plumbing presents a deeply split picture across its review history. The field technicians — particularly Vincent, Steve, Bill, and Kyle — are consistently praised for punctuality, friendliness, technical skill, and thoroughness, driving positive scores in experience and field-level professionalism. However, a large and persistent volume of reviews spanning from 2008 through 2024 descri... Read more

Olivero Plumbing presents a deeply split picture across its review history. The field technicians — particularly Vincent, Steve, Bill, and Kyle — are consistently praised for punctuality, friendliness, technical skill, and thoroughness, driving positive scores in experience and field-level professionalism. However, a large and persistent volume of reviews spanning from 2008 through 2024 describe the front-office phone staff (most frequently identified as Julie) as rude, dismissive, condescending, and prone to hanging up on customers — a pattern so consistent and specific that it substantially drags down the professionalism score. Pricing received mixed signals: several reviewers praised reasonable or fair pricing, while others flagged hidden travel-time billing, unexplained equipment charges, and estimates significantly higher than competitors, resulting in a below-average pricing score. Project completion is also mixed: many jobs were completed well and on time, but multiple reviews cite unresolved warranty disputes, failed first repairs, abandoned follow-through, and at least one instance of a ceiling left unrepaired with an ongoing leak misattributed to a different cause. Read less