Berkeley Plumbing & Heating Company

Berkeley Plumbing and Heating presents a deeply polarized review profile spanning 2007–2024, with a clear divide between loyal repeat customers praising specific technicians (especially Stormy and Gordon) and a substantial volume of negative reviews citing overcharging, rude behavior, and incomplete work. Pricing is the weakest dimension, with numerous explicit complaints about billing for trave... Read more

Berkeley Plumbing and Heating presents a deeply polarized review profile spanning 2007–2024, with a clear divide between loyal repeat customers praising specific technicians (especially Stormy and Gordon) and a substantial volume of negative reviews citing overcharging, rude behavior, and incomplete work. Pricing is the weakest dimension, with numerous explicit complaints about billing for travel time, charging for failed visits, inflated hourly minimums, estimates that were triple competitors, and even a collections agency incident — making this the most consistently documented problem area. Professionalism scores are dragged down significantly by multiple reviews describing rude, dismissive, or even erratic technician behavior, though a meaningful subset of positive reviews describe courteous and prompt service. Project completion is mixed: several reviews describe jobs left unfinished or requiring a second company to correct, while others praise efficient and thorough work. Experience scores moderately, with standout praise for Stormy's diagnostic ability and Gordon's knowledge of older systems, offset by reviews where technicians misdiagnosed problems that customers or other plumbers later resolved easily. Read less