ATP Plumbing

ATP Plumbing has a strong base of loyal, satisfied customers who consistently praise Tom and his crew for responsiveness, honesty, and technical skill across a wide range of plumbing jobs. However, several serious negative reviews — including allegations of poor workmanship, lying about permits and certifications, overcharging, blocking a customer after a major job failure, and starting work wit... Read more

ATP Plumbing has a strong base of loyal, satisfied customers who consistently praise Tom and his crew for responsiveness, honesty, and technical skill across a wide range of plumbing jobs. However, several serious negative reviews — including allegations of poor workmanship, lying about permits and certifications, overcharging, blocking a customer after a major job failure, and starting work without authorization — meaningfully drag down all four dimensions. The pricing dimension is mixed: many reviewers call prices fair and reasonable, but at least two reviews cite significant overcharging and one notes a lack of upfront hourly rate disclosure. Project completion is similarly split, with most jobs finished well but notable failures including a ceiling collapse after a $50,000 job, a water heater that leaked immediately, and a failed city inspection requiring costly rework. The review base spans 2009–2022, with the most serious negative reviews appearing in 2016, 2021, and 2022, suggesting quality or integrity issues may have persisted or worsened over time. Read less