First Choice Plumbing, Heating & Air Conditioning

First Choice demonstrates strong technical competence and professionalism across most service interactions, with technicians consistently praised for knowledge, politeness, and thoroughness. Project completion is reliable with good follow-through on callbacks and warranty honors. However, pricing emerges as a significant weakness, with numerous complaints about markups substantially exceeding mark... Read more

First Choice demonstrates strong technical competence and professionalism across most service interactions, with technicians consistently praised for knowledge, politeness, and thoroughness. Project completion is reliable with good follow-through on callbacks and warranty honors. However, pricing emerges as a significant weakness, with numerous complaints about markups substantially exceeding market rates—particularly on parts and service calls. While many customers accept premium pricing as justified by quality, a substantial minority report feeling overcharged or misled on estimates. The company's strength in experience and professionalism is substantially offset by pricing concerns that create customer friction and erode trust. Read less