Stan’s Discount Rooter And Plumbing Repair

Stan's Discount Rooter & Plumbing demonstrates solid overall performance with a WW Score of 76.8, reflecting a company with genuine strengths in technical expertise and work quality, but significant vulnerabilities in pricing transparency and customer service consistency. The company excels in experience/workmanship (82.5) with numerous reviews praising skilled technicians and problem-solving abil... Read more

Stan's Discount Rooter & Plumbing demonstrates solid overall performance with a WW Score of 76.8, reflecting a company with genuine strengths in technical expertise and work quality, but significant vulnerabilities in pricing transparency and customer service consistency. The company excels in experience/workmanship (82.5) with numerous reviews praising skilled technicians and problem-solving ability. Project completion scores well (79.0), with most jobs finished as promised, though some warranty and callback issues are documented. Professionalism (78.5) is mixed—many reviews highlight punctual, friendly, and respectful technicians, but multiple complaints about rude phone staff and scheduling failures create a concerning pattern. Pricing (68.0) is the weakest dimension, with recurring complaints about hidden charges, inflated parts markups, diagnostic fees that don't apply to work, and quotes that don't match final bills. The company's 'discount' branding appears contradicted by customer experiences of overcharging. Read less