Southwest Plumbing

Southwest Plumbing shows a mixed profile with significant strengths in technical skill and experience (75.5), but notable weaknesses in pricing transparency and fairness (58.0). Professionalism scores moderately at 72.5, reflecting inconsistent customer service—some technicians are praised as courteous and responsive, while others are criticized for rudeness and poor communication. Project compl... Read more

Southwest Plumbing shows a mixed profile with significant strengths in technical skill and experience (75.5), but notable weaknesses in pricing transparency and fairness (58.0). Professionalism scores moderately at 72.5, reflecting inconsistent customer service—some technicians are praised as courteous and responsive, while others are criticized for rudeness and poor communication. Project completion (71.0) reveals a pattern of incomplete work, no-shows, and follow-up failures. The company demonstrates strong technical capability when work is performed, but operational and customer service issues significantly undermine overall reliability. Recent reviews (2024-2025) show persistent problems with appointment scheduling, communication, and billing practices. Read less