Quality Rooter & Plumbing

Quality Rooter & Plumbing has a strong base of loyal, repeat customers who consistently praise technicians like Joe, Eric, and Ed for professionalism, punctuality, and technical competence. Project completion scores well overall, with many reviewers noting jobs were finished correctly the first time and technicians cleaned up after themselves. However, a recurring and credible pattern of negative ... Read more

Quality Rooter & Plumbing has a strong base of loyal, repeat customers who consistently praise technicians like Joe, Eric, and Ed for professionalism, punctuality, and technical competence. Project completion scores well overall, with many reviewers noting jobs were finished correctly the first time and technicians cleaned up after themselves. However, a recurring and credible pattern of negative reviews specifically targets the office/dispatch staff — multiple independent reviewers across different years describe the phone representative (named Cherilyn or Erica) as rude, dismissive, and in some cases discriminatory, which meaningfully drags down the professionalism score. Pricing is a mixed picture: many reviewers praise reasonable rates, but several credible negative reviews allege overbilling, hourly padding, and a lack of transparent invoicing, preventing a higher score in that dimension. The combination of strong field technician performance and problematic office conduct produces a moderate overall WW Score rather than a high one. Read less