Payless Plumbing & Rooter

Payless Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well among positive reviewers — punctuality, communication, and friendly technicians are frequently praised — but is significantly dragged down by multiple credible complaints about no-call arrivals, unanswered callbacks, unprofessional office staff, and an owner who reportedly r... Read more

Payless Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well among positive reviewers — punctuality, communication, and friendly technicians are frequently praised — but is significantly dragged down by multiple credible complaints about no-call arrivals, unanswered callbacks, unprofessional office staff, and an owner who reportedly refused to engage with complaints. Project completion is the most concerning dimension: several reviews describe abandoned jobs, unresolved issues, misdiagnoses, and work that failed shortly after completion, including one case of a sink left broken for a month with money already paid. Pricing is a split picture — many reviewers found costs fair and transparent, but at least two reviews explicitly called out overpricing or a $45 estimate fee that was charged with no estimate ever delivered. Experience scores reflect genuine skill praised by many customers but is undermined by serious misdiagnosis complaints and at least one instance of substandard workmanship that required a return visit. The more recent reviews (2021–2024) trend somewhat more positive, suggesting possible improvement over time, but negative patterns persist even in recent years. Read less