Lone Star Plumbing

Lone Star Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores are dragged down by multiple complaints about rude office staff and unprofessional behavior, though many reviews praise individual technicians like Omar, Alex, and Ramon. Pricing is the weakest dimension, with numerous detailed complaints about hidden charges, inflated... Read more

Lone Star Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores are dragged down by multiple complaints about rude office staff and unprofessional behavior, though many reviews praise individual technicians like Omar, Alex, and Ramon. Pricing is the weakest dimension, with numerous detailed complaints about hidden charges, inflated labor hours, travel time fees, and surprise billing that substantially exceed initial quotes. Project completion and experience scores are stronger, with customers consistently praising quick turnaround, quality workmanship, and technical competence. However, one severe 2011 review documents incomplete work leading to water damage and mold, indicating occasional follow-through failures on complex jobs. Read less