Hillcrest Air Conditioning and Plumbing

Hillcrest Air demonstrates severe and consistent problems across all dimensions. Pricing practices are the most damaging issue, with multiple reviews documenting excessive charges, hidden fees, drive-time surcharges, and warranty disputes that far exceed quoted amounts. Professionalism is undermined by poor customer service, unresponsive management, missed callbacks, and scheduling failures. Proje... Read more

Hillcrest Air demonstrates severe and consistent problems across all dimensions. Pricing practices are the most damaging issue, with multiple reviews documenting excessive charges, hidden fees, drive-time surcharges, and warranty disputes that far exceed quoted amounts. Professionalism is undermined by poor customer service, unresponsive management, missed callbacks, and scheduling failures. Project completion shows mixed results with some same-day fixes but also instances of incomplete diagnostics, multiple service calls for the same issue, and collection agency involvement. Technical experience is the strongest dimension, with some positive mentions of skilled technicians, but overshadowed by diagnostic failures and incompetent service calls. The company's reputation has deteriorated significantly over time, with long-term customers expressing disappointment. Read less