Drain Pro Rooter & Septic

Drain Pro demonstrates strong technical expertise and reasonable pricing, with most customers praising workmanship and problem-solving ability. However, professionalism scores are significantly dragged down by multiple documented failures in punctuality, communication, and follow-through—including two explicit no-shows with no callback, unresponsive technicians, and rude behavior. Project comple... Read more

Drain Pro demonstrates strong technical expertise and reasonable pricing, with most customers praising workmanship and problem-solving ability. However, professionalism scores are significantly dragged down by multiple documented failures in punctuality, communication, and follow-through—including two explicit no-shows with no callback, unresponsive technicians, and rude behavior. Project completion is solid overall but marred by the same communication and reliability issues. The company shows inconsistency: excellent service from some technicians (Eric, Ricky, Robert) contrasts sharply with poor experiences involving Jeff and unnamed staff. This volatility suggests operational or management issues rather than isolated incidents. Read less