Carroll Plumbing & Maintenance

Carroll Plumbing & Maintenance presents a deeply mixed picture across all four dimensions, with a substantial volume of reviews pulling scores downward. Professionalism is severely undermined by multiple credible accounts of office staff screaming at customers, hanging up on callers, blaming clients for contractor errors, and repeated no-shows — though a meaningful subset of reviews praise indiv... Read more

Carroll Plumbing & Maintenance presents a deeply mixed picture across all four dimensions, with a substantial volume of reviews pulling scores downward. Professionalism is severely undermined by multiple credible accounts of office staff screaming at customers, hanging up on callers, blaming clients for contractor errors, and repeated no-shows — though a meaningful subset of reviews praise individual plumbers like Mario, Jaime, and Alvin as courteous, punctual, and communicative. Pricing is the weakest dimension: a large number of reviews independently and specifically describe billing for inflated hours, travel time from a location less than a mile away, charging for a plumber's own errors (wrong equipment, wrong parts), and final invoices significantly exceeding quoted amounts — a pattern too consistent and detailed to dismiss. Project completion is mixed: several jobs were completed well and efficiently, but multiple reviews document incomplete work, failed callbacks, a tub spout falling off five months post-installation, an upside-down cartridge installation causing repeat failure, and a pattern of requiring multiple visits to finish jobs. Experience scores moderately, as skilled individual plumbers are praised in several reviews, but instances of plumbers not knowing how to work with PEX pipe, installing cartridges upside down, and failing to diagnose problems correctly drag the score down considerably. Read less