Can Do Crew Plumbing, Heating & AC

Can Do Crew (formerly operating under On Time Home Services and Benjamin Franklin Plumbing branding in older reviews) earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, friendliness, and transparency are cited repeatedly across hundreds of reviews spanning nearly 15 years. Experience and technical compet... Read more

Can Do Crew (formerly operating under On Time Home Services and Benjamin Franklin Plumbing branding in older reviews) earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, friendliness, and transparency are cited repeatedly across hundreds of reviews spanning nearly 15 years. Experience and technical competence are well-documented, with multiple reviewers noting technicians who correctly diagnosed problems that other companies missed, and who explained their work clearly. Project completion is generally strong, with most jobs described as finished correctly and on time, though a handful of notable negative reviews describe incomplete work, a no-show, a unit left non-functional after a repair, and one case of a messy worksite with tools left behind. Pricing scores moderately well — several reviewers explicitly praised fair or competitive pricing, and one mentioned flexible financing, but a few noted high costs or unexpected charges, and one 1-star review cited an attempt to charge for an estimate and overtime after 4pm. The score is tempered by a small but meaningful cluster of 1-2 star reviews describing shady diagnostics, unresolved mini-split failures, and a billing dispute over a capacitor installed on a non-functional unit. Read less