Big Boy Plumber

Big Boy Plumbing presents a deeply polarized review profile split largely along two axes: home warranty customers versus direct-hire customers. Direct-hire customers from roughly 2019–2021 frequently praised Ricardo's punctuality, responsiveness, fair pricing, and quality workmanship. However, a substantial and consistent wave of negative reviews — many tied to home warranty assignments — de... Read more

Big Boy Plumbing presents a deeply polarized review profile split largely along two axes: home warranty customers versus direct-hire customers. Direct-hire customers from roughly 2019–2021 frequently praised Ricardo's punctuality, responsiveness, fair pricing, and quality workmanship. However, a substantial and consistent wave of negative reviews — many tied to home warranty assignments — describes chronic no-shows, abandoned jobs, unreturned calls, voicemail boxes that are full, and technicians who spent under five minutes on site without touching anything. Project completion is the most damaged dimension, with at least 13 reviews explicitly describing unfinished or abandoned work, missed appointments with no communication, and jobs left unresolved for weeks or months. Professionalism scores are similarly dragged down by repeated accounts of rudeness, dishonesty, and complete unresponsiveness. Pricing and experience scores are more moderate, buoyed by positive direct-hire reviews, but the volume of negative completion and professionalism data dominates the overall picture. Read less