Kevin Shaw Plumbing

Kevin Shaw Plumbing demonstrates strong technical competence and professionalism from individual technicians (particularly Joe, Jeff, and Jose), with consistent praise for punctuality, courtesy, and workmanship quality. However, the company is severely undermined by pervasive pricing complaints spanning the entire review timeline. Customers repeatedly report charges 3-10x higher than competitors f... Read more

Kevin Shaw Plumbing demonstrates strong technical competence and professionalism from individual technicians (particularly Joe, Jeff, and Jose), with consistent praise for punctuality, courtesy, and workmanship quality. However, the company is severely undermined by pervasive pricing complaints spanning the entire review timeline. Customers repeatedly report charges 3-10x higher than competitors for identical work, with particular criticism of the $89-$195 diagnostic fees and aggressive upselling tactics. Project completion is generally solid when work is performed, but numerous no-shows and scheduling failures damage reliability. The stark divide between positive reviews praising technician quality and negative reviews condemning business practices suggests excellent field execution paired with problematic corporate pricing strategy. Read less