Westphal Plumbing and Rooter

Westphal Plumbing demonstrates strong professionalism with consistent praise for punctuality, communication, and courteous technicians (Keith, Matt, Frank, Chris). Pricing is competitive and transparent, with multiple customers noting fair rates and value. However, project completion shows significant weakness: multiple reviews document unresolved issues, lack of follow-up on callbacks, and abando... Read more

Westphal Plumbing demonstrates strong professionalism with consistent praise for punctuality, communication, and courteous technicians (Keith, Matt, Frank, Chris). Pricing is competitive and transparent, with multiple customers noting fair rates and value. However, project completion shows significant weakness: multiple reviews document unresolved issues, lack of follow-up on callbacks, and abandoned work (water heater installation issues, water filtration leak, sewer lateral inadequacy, pavement repair non-reimbursement). Technical experience is solid when work is completed, but inconsistent execution undermines overall reliability. The business appears to have operational challenges with responsiveness and accountability. Read less