Quality Plumbing & Rooter

Quality Plumbing & Rooter earns strong marks across all four dimensions, driven by a large volume of reviews praising fast response times, same-day service, fair pricing, and friendly technicians. Pricing scores well because numerous reviewers explicitly compared quotes to competitors and found this company significantly cheaper, though one reviewer flagged a bait-and-switch on a sewer line job an... Read more

Quality Plumbing & Rooter earns strong marks across all four dimensions, driven by a large volume of reviews praising fast response times, same-day service, fair pricing, and friendly technicians. Pricing scores well because numerous reviewers explicitly compared quotes to competitors and found this company significantly cheaper, though one reviewer flagged a bait-and-switch on a sewer line job and another objected to a $25 credit card surcharge. Project completion is solid but meaningfully penalized by several serious negative reviews: one describing a multi-day tile job with poor workmanship and debris left behind, one involving a dangerous gas leak caused by incorrect reinstallation, one describing a technician who refused to work in wet conditions and abandoned the job, one describing a warranty dispute and broken promise about return service, and one describing a sewer line job where the plumber demanded extra money mid-job. Experience scores well overall given the breadth of work completed successfully across many job types, but the gas leak incident and the recurring pilot light failure within weeks of a repair are significant quality red flags that prevent a higher score. Professionalism is similarly strong in the majority of reviews but is dragged down by multiple credible accounts of rudeness, missed appointments, and poor communication from William specifically. Read less