North Gate Plumbing

North Gate Plumbing has a deeply polarized review record, with a strong majority of negative reviews describing serious failures across all four dimensions. Professionalism is heavily penalized by repeated accounts of rude technicians, unanswered phones, technicians walking off jobs mid-service, and a receptionist described as downright rude — offset only partially by a cluster of glowing review... Read more

North Gate Plumbing has a deeply polarized review record, with a strong majority of negative reviews describing serious failures across all four dimensions. Professionalism is heavily penalized by repeated accounts of rude technicians, unanswered phones, technicians walking off jobs mid-service, and a receptionist described as downright rude — offset only partially by a cluster of glowing reviews, many centered on a single technician named Max. Project completion is the most damaging dimension: numerous reviewers describe work that was never started, falsely reported as completed, or abandoned mid-job, including one allegation of billing for work never performed. Experience scores are dragged down by multiple accounts of misdiagnosis, failure to use basic plumbing techniques, and technicians who appeared unfamiliar with standard procedures — though a subset of positive reviews do describe skilled and thorough work. Pricing concerns include one reviewer alleging on-site quote changes and another describing a $500 out-of-pocket demand that contradicted their insurance policy coverage. The positive reviews, while genuine in some cases, are heavily concentrated around the technician Max and show some patterns that warrant scrutiny. Read less