First Class Water Heaters

First Class Water Heaters demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent excellence in project completion and technical expertise. The company excels at finishing jobs thoroughly, honoring callbacks, and delivering skilled workmanship across water heater installations and plumbing repairs. Professionalism is notably strong with many technicians (Eli... Read more

First Class Water Heaters demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent excellence in project completion and technical expertise. The company excels at finishing jobs thoroughly, honoring callbacks, and delivering skilled workmanship across water heater installations and plumbing repairs. Professionalism is notably strong with many technicians (Eli, Jayme, Pedro, Charles, Trey, Carlos, Trejon) receiving specific praise for punctuality, communication, and courteous demeanor. However, pricing emerges as a significant weakness, with multiple customers reporting price gouging, inflated charges for parts and labor, and concerns about transparency. Several negative reviews cite delayed responses, poor back-office communication, and occasional no-shows that undermine the otherwise strong technical performance. Read less