CalTek Plumbing and Rooter

CalTek Plumbing presents a deeply mixed picture across its review history. On professionalism, individual technicians — particularly Rudy, Jordan, and Jesus — are frequently praised for punctuality, courtesy, and responsiveness, which lifts the score; however, this is significantly offset by multiple serious failures including a technician abandoning an elderly customer without water, a no-sho... Read more

CalTek Plumbing presents a deeply mixed picture across its review history. On professionalism, individual technicians — particularly Rudy, Jordan, and Jesus — are frequently praised for punctuality, courtesy, and responsiveness, which lifts the score; however, this is significantly offset by multiple serious failures including a technician abandoning an elderly customer without water, a no-show with a 90-minute delay, incomplete job follow-through, and a bait-and-switch on payment method. Pricing is the weakest dimension by far, with a substantial number of reviewers explicitly calling out charges as excessive, outrageous, or exploitative — including a $3,750 water heater install, a $610 garbage disposal replacement, a $1,250 PVC elbow repair, and a $450 charge for a sub-$100 part — with only a handful of reviews praising fair or reasonable pricing. Project completion is middling: many jobs were finished satisfactorily, but there are documented cases of incomplete work (drain not fully cleared on first visit requiring a return call), a repair that failed immediately after service, raw sewage left on the property without disclosure, and a job where the technician refused to diagnose the actual problem. Experience scores moderately, as many technicians demonstrated solid technical knowledge and problem-solving, but several reviews reveal diagnostic failures and at least one case where a technician could not identify a simple tub drain gasket leak that the homeowner found in minutes. Read less