Amazing Plumbing & Rooter

This contractor's review corpus is deeply bifurcated: a cluster of recent 2024–2025 reviews (predominantly for Rooter Hero branding) are overwhelmingly positive, while a large body of reviews from 2018–2022 (predominantly for Amazing Plumbing and Rooter) document systemic failures across every dimension. Professionalism is severely damaged by dozens of explicit accounts of rude office staff (p... Read more

This contractor's review corpus is deeply bifurcated: a cluster of recent 2024–2025 reviews (predominantly for Rooter Hero branding) are overwhelmingly positive, while a large body of reviews from 2018–2022 (predominantly for Amazing Plumbing and Rooter) document systemic failures across every dimension. Professionalism is severely damaged by dozens of explicit accounts of rude office staff (particularly a manager named Theresa/Teresa), no-shows without notification, missed appointments, and technicians who were argumentative or dismissive. Project completion is the weakest dimension, with numerous reviews describing abandoned work, jobs left incomplete across multiple visits spanning weeks or months, work performed incorrectly and not remedied, and outright refusal to return. Pricing and experience scores are dragged down by multiple accounts of overcharging, fraudulent billing, substandard materials installed, and technicians lacking basic knowledge or proper equipment. The positive reviews, while genuine in tone for the most part, are insufficient in volume and specificity to offset the extensive documented failures in the negative reviews. Read less