Rocky Rooter

Rocky Rooter, led by Jeff Holmes and supported by Karen, earns strong scores across all four dimensions based on a large and detailed review base spanning over a decade. Professionalism is consistently praised — punctuality, responsiveness, courtesy, and communication appear in the vast majority of reviews — but is modestly penalized by three negative reviews (1–2 stars) citing appointment c... Read more

Rocky Rooter, led by Jeff Holmes and supported by Karen, earns strong scores across all four dimensions based on a large and detailed review base spanning over a decade. Professionalism is consistently praised — punctuality, responsiveness, courtesy, and communication appear in the vast majority of reviews — but is modestly penalized by three negative reviews (1–2 stars) citing appointment cancellations, poor follow-through on quotes, and a dispatcher who failed to pass along a message. Pricing is a clear strength, with dozens of reviewers explicitly calling out fair, reasonable, or competitive rates, and one reviewer noting Jeff charged half of what a national brand quoted; one 2-star review alleged minor pricing deception around a Yelp deal, which tempers the score slightly. Project completion scores well given the overwhelming pattern of same-day or next-day service, jobs completed quickly and cleanly, and follow-up calls — but the two detailed 1-star reviews describing a cancelled appointment with no notice and no quote provided represent a meaningful completion failure that prevents a top-tier score. Experience is the highest-scoring dimension, with numerous reviewers specifically calling out Jeff's diagnostic skill, technical knowledge, honest problem-solving, and willingness to avoid unnecessary work — a strong and consistent signal across many years of reviews. Read less