Biard & Crockett Plumbing Heating And Air Conditioning

Biard & Crockett earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising technicians by name for being on time, courteous, knowledgeable, and thorough. Project completion is generally solid, with most jobs described as finished efficiently and cleanly, though a significant 1-star review details a serious contract breach — installi... Read more

Biard & Crockett earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising technicians by name for being on time, courteous, knowledgeable, and thorough. Project completion is generally solid, with most jobs described as finished efficiently and cleanly, though a significant 1-star review details a serious contract breach — installing PEX instead of contracted copper piping without customer consent — and another negative review describes work being abandoned mid-repair with no follow-up. Pricing is the weakest dimension: multiple reviewers explicitly called out overcharging, non-transparent flat-rate billing, a tip-solicitation complaint, and price-gouging on simple parts like capacitors, dragging the pricing score down considerably despite some positive mentions of fair or competitive rates. The overall picture is a company with genuinely skilled and professional technicians but inconsistent pricing transparency and occasional serious project execution failures. Read less