Advantage Plumbing & Drain

The majority of reviews praise James and his team for professionalism, punctuality, honesty, and fair pricing, with many customers expressing intent to return. However, three serious negative reviews significantly temper the scores: one describes job abandonment, no-shows, blocked communication, and alleged mistreatment of a terminally ill senior customer; another describes a severed drain line th... Read more

The majority of reviews praise James and his team for professionalism, punctuality, honesty, and fair pricing, with many customers expressing intent to return. However, three serious negative reviews significantly temper the scores: one describes job abandonment, no-shows, blocked communication, and alleged mistreatment of a terminally ill senior customer; another describes a severed drain line that was improperly repaired and then denied; and a third describes improper septic lid placement followed by unresponsiveness and surprise charges. These are not minor complaints — they allege incomplete work, financial harm, and poor follow-through, which directly impact the project completion and professionalism dimensions. The volume of positive reviews is high, but the severity and specificity of the negative reviews cannot be dismissed, and the presence of several generic, undated 5-star reviews with minimal detail raises mild concern about review authenticity. Read less