Rooter & Plumbing Masters

RPM Plumbing demonstrates strong responsiveness and availability, with dozens of reviewers praising same-day, weekend, and emergency service — a clear operational strength. Professionalism scores are pulled down meaningfully by multiple credible negative reviews describing rude staff, a technician who became agitated with a customer, an owner who called to argue over a negative review, and a rec... Read more

RPM Plumbing demonstrates strong responsiveness and availability, with dozens of reviewers praising same-day, weekend, and emergency service — a clear operational strength. Professionalism scores are pulled down meaningfully by multiple credible negative reviews describing rude staff, a technician who became agitated with a customer, an owner who called to argue over a negative review, and a receptionist who hung up on a customer. Pricing is a mixed picture: many reviewers found prices fair or competitive, but a notable cluster of negative reviews describe high quotes, price changes after work began, and at least one instance of a $8,800 quote that another company resolved in 5 minutes for far less. Project completion is the most concerning dimension — there are multiple explicit accounts of incomplete work, return visits required to fix errors, pipes broken during service, work abandoned without follow-up, and at least one case of $4,000 in damages caused. Experience scores are similarly mixed, with many reviewers praising specific technicians (Lee, Ismael, Carlos, Arturo) as knowledgeable and skilled, while others describe technicians who misdiagnosed problems, used wrong tools, or performed work that failed within days. Read less