Nautilus Plumbing

Nautilus Plumbing has a strong overall track record across a large review base spanning roughly 2016–2024, with the majority of customers praising punctuality, responsiveness, and professional demeanor. Project completion scores well because most jobs are described as fully resolved, though several notable negative reviews cite incomplete work, temporary fixes presented as permanent solutions, a... Read more

Nautilus Plumbing has a strong overall track record across a large review base spanning roughly 2016–2024, with the majority of customers praising punctuality, responsiveness, and professional demeanor. Project completion scores well because most jobs are described as fully resolved, though several notable negative reviews cite incomplete work, temporary fixes presented as permanent solutions, and one instance of workers refusing to continue mid-job without additional payment. Pricing is the weakest dimension: while many reviewers call fees reasonable or fair, a meaningful cluster of negative reviews describes unexpected upcharges mid-job, disputed billing, and charges perceived as grossly disproportionate to the work performed. Experience scores well overall given consistent praise for technical knowledge and problem-solving, but is tempered by a few reviews describing shoddy or deceptive workmanship. Professionalism is broadly positive but dragged down by recurring complaints about a specific lead technician (Sergio) behaving dismissively or aggressively in conflict situations, and one incident of a phone representative being rude to a prospective customer. Read less