Mr. Drain Saver

The review set for Mr. Drain Saver / Al Lopez is deeply polarized, with a significant number of serious complaints that substantially drag down every dimension. Professionalism is heavily penalized by multiple reviews describing condescending and dismissive behavior, inappropriate language toward customers, yelling at a family member in front of clients, and complete non-responsiveness after payme... Read more

The review set for Mr. Drain Saver / Al Lopez is deeply polarized, with a significant number of serious complaints that substantially drag down every dimension. Professionalism is heavily penalized by multiple reviews describing condescending and dismissive behavior, inappropriate language toward customers, yelling at a family member in front of clients, and complete non-responsiveness after payment. Pricing is one of the weakest dimensions, with repeated and specific allegations of bait-and-switch tactics, undisclosed fees, charging for unnecessary work, cash-only demands, and contradictions between advertised free estimates and actual service charges. Project completion is mixed — several positive reviews confirm jobs were finished satisfactorily, but at least two reviews describe work that failed shortly after completion, a flooded yard from a leaking pipe, and a dishwasher problem left unresolved with the technician departing before confirming the fix. Experience scores moderately due to a split between reviewers who praised technical knowledge and efficiency and others who described sloppy, amateur workmanship requiring a second plumber to correct. Read less