Overview of Company Customer Sentiment Analysis in May
This contractor receives consistently negative feedback across nearly all dimensions. Professionalism is a major concern, with multiple reviewers citing no-shows, failure to return calls, unannounced visits, and disorganized scheduling — including a long-term customer of 16 years who ultimately left the company. Pricing is mixed: the annual backflow test is praised as affordable at $45, but repa... Read more
This contractor receives consistently negative feedback across nearly all dimensions. Professionalism is a major concern, with multiple reviewers citing no-shows, failure to return calls, unannounced visits, and disorganized scheduling — including a long-term customer of 16 years who ultimately left the company. Pricing is mixed: the annual backflow test is praised as affordable at $45, but repair charges are repeatedly flagged as grossly inflated relative to the actual parts cost and labor time involved, with one reviewer describing a $400–$500 charge for a 5-minute job with $25–$50 in parts. Project completion suffers due to missed appointments, incomplete follow-through, and billing disputes. The only modest positive is that when work is actually performed, it appears to be completed quickly, though this is noted by only a couple of reviewers. Read less