Central Plumbing & Sewers

This contractor's review record spans roughly 18 years and reflects two distinct operational identities: Central Plumbing and Rooter (older reviews, primarily Paul Croxton) and Big Blue Plumbing (newer reviews, 2024–2025). Positive reviews frequently praise punctuality, clear communication, fair pricing, and quality workmanship — particularly from named technicians like Nate, Pardo, Javier, an... Read more

This contractor's review record spans roughly 18 years and reflects two distinct operational identities: Central Plumbing and Rooter (older reviews, primarily Paul Croxton) and Big Blue Plumbing (newer reviews, 2024–2025). Positive reviews frequently praise punctuality, clear communication, fair pricing, and quality workmanship — particularly from named technicians like Nate, Pardo, Javier, and Enrique in the Big Blue era. However, a significant and recurring thread of serious negative reviews documents missed appointments, abandoned or incomplete work, hostile behavior from the owner (Paul Croxton), threats to customers, poor site cleanup, and billing disputes — spanning multiple decades and multiple reviewers. The most recent reviews (late 2024 to 2025) include credible complaints about Big Blue being under new management and becoming disorganized, with missed appointment windows, broken promises of callbacks, and failure to honor a paid membership service. Pricing scores are moderate-to-positive overall but are undermined by at least two credible complaints of price gouging or opaque pricing structures. The score reflects a genuinely mixed record where strong individual technician performance is offset by systemic reliability and professionalism failures at the organizational level. Read less