Overview of Company Customer Sentiment Analysis in May
This single review paints an extremely negative picture across all four dimensions. Professionalism suffered due to a 3-hour late arrival, tracking mud into the home, leaving trash behind, and falsely advertising 24-hour availability. Pricing was deceptive — the contractor quoted one price for two drains but delivered only one drain service, then charged a third time without clear justification.... Read more
This single review paints an extremely negative picture across all four dimensions. Professionalism suffered due to a 3-hour late arrival, tracking mud into the home, leaving trash behind, and falsely advertising 24-hour availability. Pricing was deceptive — the contractor quoted one price for two drains but delivered only one drain service, then charged a third time without clear justification. Project completion was a near-total failure: the job was not finished as promised, follow-through took five days instead of two, the technician left mid-job claiming it was resolved, and sewage overflowed within hours — a problem a competitor then resolved as a simple clog. Experience appears severely lacking, as the work not only failed to fix the original issue but may have worsened conditions, while a competing plumber resolved it quickly. Read less