Paschal Air, Plumbing & Electric

Paschal receives strongly polarized feedback across a very large review set. On professionalism, the majority of individual technician interactions are praised as courteous, polite, and communicative, but this is heavily offset by a persistent and well-documented pattern of missed appointments, no-shows, poor scheduling communication, and rude office staff — issues that appear consistently acros... Read more

Paschal receives strongly polarized feedback across a very large review set. On professionalism, the majority of individual technician interactions are praised as courteous, polite, and communicative, but this is heavily offset by a persistent and well-documented pattern of missed appointments, no-shows, poor scheduling communication, and rude office staff — issues that appear consistently across years and locations. Pricing is the weakest dimension by far: dozens of independent reviewers explicitly describe charges as 2x to 5x competitive rates, with multiple accounts of upselling unnecessary parts or services, lack of itemized invoices, and predatory pricing toward elderly or vulnerable customers. Project completion suffers significantly from recurring themes of repeat callbacks for the same unresolved issues, abandoned or incomplete work, and parts delays leaving customers without heat or AC for days or weeks. Experience scores moderately well because many individual technicians are described as knowledgeable and skilled, but this is undermined by multiple credible accounts of misdiagnosis, incorrect repairs, and work that had to be redone by competitors at a fraction of the cost. Read less