Overview of Company Customer Sentiment Analysis in May
Both available reviews are negative and paint a concerning picture of this contractor. Professionalism is severely undermined by one reviewer describing a 25-hour callback delay followed by a no-show appointment with no communication, and another describing a 10-minute fix billed at nearly $377. Project completion is similarly poor — one job was never completed at all due to the no-show, and the... Read more
Both available reviews are negative and paint a concerning picture of this contractor. Professionalism is severely undermined by one reviewer describing a 25-hour callback delay followed by a no-show appointment with no communication, and another describing a 10-minute fix billed at nearly $377. Project completion is similarly poor — one job was never completed at all due to the no-show, and the other involved a makeshift repair using scrap wood found in the attic. Pricing transparency is a red flag, with one reviewer detailing what appear to be excessive and opaque charges including a $155 travel fee, $90 diagnostic fee, and $105 miscellaneous repair charge for a 10-minute visit. The one instance of technical work performed raises quality concerns, as propping a water tray with a piece of scrap wood is not a professional repair. Overall, the limited data available is uniformly negative across all dimensions. Read less