Middleton Heat & Air

Middleton Heat & Air has a strong base of loyal, long-term customers who consistently praise technician professionalism, courteous attitudes, and technical competence, particularly in recent 2024-2025 reviews. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns across all dimensions: repeated no-shows and missed appointments damage project comp... Read more

Middleton Heat & Air has a strong base of loyal, long-term customers who consistently praise technician professionalism, courteous attitudes, and technical competence, particularly in recent 2024-2025 reviews. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns across all dimensions: repeated no-shows and missed appointments damage project completion scores; significant parts markup complaints and pricing that was described as roughly double competitors hurt the pricing dimension; and multiple accounts of faulty workmanship, installation errors causing water and mold damage, and technicians failing to diagnose problems correctly drag down the experience score. The pricing dimension is the weakest area, with numerous reviewers explicitly calling out excessive charges for parts and labor relative to market rates. Overall, the company appears to deliver solid service in routine maintenance scenarios but has a documented pattern of failures in complex installations, follow-through on complaints, and after-sale accountability. Read less