BR McGinty Plumbing, Heating & Air

McGinty's reviews present a deeply mixed picture split largely along a time axis: the majority of positive reviews are from 2011–2014 or earlier, while the more recent reviews (2020–2022) are predominantly negative and highly specific in their complaints. Professionalism scores are dragged down significantly by documented failures including a technician arriving hours late without notice, a su... Read more

McGinty's reviews present a deeply mixed picture split largely along a time axis: the majority of positive reviews are from 2011–2014 or earlier, while the more recent reviews (2020–2022) are predominantly negative and highly specific in their complaints. Professionalism scores are dragged down significantly by documented failures including a technician arriving hours late without notice, a supervisor dismissing customer concerns, an unresponsive receptionist described as 'snotty,' and a failure to call back a 90-year-old customer after causing damage. Project completion suffers from multiple accounts of incomplete or botched work — a broken sprinkler valve that the technician himself damaged, a garbage disposal left unwired requiring a separate electrician, repeated HVAC service calls that failed to diagnose a faulty coil, and ductwork left unsealed contrary to the proposal. Pricing concerns are notable, with one reviewer paying seven hours of labor for a job inflated by two parts runs, another paying $270 for a simple faucet replacement, and a labor warranty dispute suggesting billing practices that customers found unfair. Experience scores reflect genuine skill in some older reviews but are undermined by the electrically unqualified plumber, the technician who repeatedly refused to inspect the furnace closet, and the crew that ignored explicit duct layout requirements. The positive reviews, while numerous, are overwhelmingly old and many lack specific detail, limiting their evidentiary weight. Read less