Bert Black

Bert Black receives a mixed but overall below-average WW Score driven by a significant number of serious negative reviews that offset a large volume of brief positive ones. Professionalism scores moderately due to many positive mentions of friendly, courteous technicians, but is dragged down by multiple credible complaints of rudeness, no-shows without notice, failure to communicate, and dismissiv... Read more

Bert Black receives a mixed but overall below-average WW Score driven by a significant number of serious negative reviews that offset a large volume of brief positive ones. Professionalism scores moderately due to many positive mentions of friendly, courteous technicians, but is dragged down by multiple credible complaints of rudeness, no-shows without notice, failure to communicate, and dismissive office staff. Pricing is the weakest dimension, with multiple reviewers citing hidden fees, lack of itemized invoices, refusal to disclose labor rates, and charges perceived as grossly inflated — including a $506 garbage disposal job and a $2,200 four-hour rough-in. Project completion is also significantly impacted by reports of incomplete work, a repair that failed the same day, work abandoned for over three months, and a generator installation riddled with errors. Experience scores moderately positive overall, as many reviewers praised technician knowledge, but serious workmanship failures — including improper AC maintenance leading to a $12,000 mold remediation bill and an improperly installed generator — substantially reduce confidence in consistent technical quality. Read less